PowerChat

Welcome to the PowerChat section of our Customer Ideas Forum.

The PowerPack tools are designed to help enhance the core capabilities of Dynamics 365, while providing even greater functionality and efficiency. The PowerPack team actively engages and reviews new ideas. We appreciate you taking the time to leave some feedback for our PowerPack team!

How to leave Feedback:


1.       Submit - A new idea for a PowerPack feature (be alerted with updates on this idea)


2.       Vote - for an existing idea (you will also receive updates)

3.       Comment - On other ideas to drive thoughtful conversations

  1. 5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    We appreciate that feedback for PowerChat. Are you referring to a pop-up window alert in CRM that would let agents know a new visitor is on their website?

    Our team will review this feedback and provide any updates if we move forward.

  2. 3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Agent availability determined by Skype or Teams status

    make an agent available or not available based on their presence in teams or skype for business. Automating this would greatly improve usability.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Peter,

    Thank you for creating a new PowerChat idea. Currently PowerChat does not integrate with Skype or MS Teams.

    We will make future additions to the product based on the amount of requests. We will continue to monitor this thread, so please continue voting here, leaving comments, or voting on other ideas.

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PowerChat

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