6 votesAdminPowerPack Pro (Admin, PowerObjects) responded
We appreciate that feedback for PowerChat. Are you referring to a pop-up window alert in CRM that would let agents know a new visitor is on their website?
Our team will review this feedback and provide any updates if we move forward.
Can you please provide some more detail on this requirement? Microsoft Teams is becoming a very popular business collaboration application. In what way do you envision these two products integrating?
Would be good if there can be logic and conditions to qualify the engagement like a bot. After going through the qualifying criteria or steps, then in the final step it can be delegated to a chat agent. It is useful for us as we have SALES and SUPPORT as major topics and then based on the systems or product categories, the chat has to be diverted to a product specialist or support specialist.1 vote
Hi, thank you for posting an idea!
This sounds like a good idea. This will presented to our team and we will let you know if further information is needed.
Ability to upload a custom image/button. Currently limited to a toolbar with text.1 vote
Hi, Thank you for posting an idea!
Please, provide further detail regarding the PowerChat feature enhancement idea posted. That we are on the same page regarding the specific enhancement you would like to see in our PowerChat add-on.
make an agent available or not available based on their presence in teams or skype for business. Automating this would greatly improve usability.1 voteAdminPowerPack Pro (Admin, PowerObjects) responded
Thank you for creating a new PowerChat idea. Currently PowerChat does not integrate with Skype or MS Teams.
We will make future additions to the product based on the amount of requests. We will continue to monitor this thread, so please continue voting here, leaving comments, or voting on other ideas.
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