PowerChat

Welcome to the PowerChat section of our Customer Ideas Forum.

The PowerPack tools are designed to help enhance the core capabilities of Dynamics 365, while providing even greater functionality and efficiency. The PowerPack team actively engages and reviews new ideas. We appreciate you taking the time to leave some feedback for our PowerPack team!

How to leave Feedback:


1.       Submit - A new idea for a PowerPack feature (be alerted with updates on this idea)


2.       Vote - for an existing idea (you will also receive updates)

3.       Comment - On other ideas to drive thoughtful conversations

  1. 8 votes

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    Under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. 6 votes

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    Under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Get PowerChat Widget Webpage complaint with Accessibility tool standards

    Hello Team,

    I am creating below idea on behalf of a client "Bromford".

    Client has requested PowerChat Widget tool to be complaint with “Accessibility” tool Standards.
    “Accessibility Insights for Web” is a Chrome add-on which help us to find out the Website display errors. These error are regarding the Website Color contrast, labels etc.
    By rectifying these errors, the website would become usable for Disabled People(especially Blind people).

    Currently client has suggested below changes on PowerChat Widget on priority basis. Client has also given the error report and some help on how to fix it.

    Issue 1:

    Ensures the contrast…

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, Thank you for posting an Idea!

    We greatly appreciate the level of detail provided. We are looking into this further and will present this to our development team.

    Thank you and kind regards,

    David A.
    UX Team

  4. Open the chat window on the case entity so that other users can troubleshoot together

    Possibility to open the chat window to pop up from within CRM on the case entity so that other users can troubleshoot together and then save the conversation in a specific activity related to the case

    1 vote

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    Under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Additional features to use logic and conditions

    Would be good if there can be logic and conditions to qualify the engagement like a bot. After going through the qualifying criteria or steps, then in the final step it can be delegated to a chat agent. It is useful for us as we have SALES and SUPPORT as major topics and then based on the systems or product categories, the chat has to be diverted to a product specialist or support specialist.

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Custom Icon/Button

    Ability to upload a custom image/button. Currently limited to a toolbar with text.

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, Thank you for posting an idea!

    Please, provide further detail regarding the PowerChat feature enhancement idea posted. That we are on the same page regarding the specific enhancement you would like to see in our PowerChat add-on.

    Thank you!

  7. Agent availability determined by Skype or Teams status

    make an agent available or not available based on their presence in teams or skype for business. Automating this would greatly improve usability.

    1 vote

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    Under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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