Pop-up window to alert you to a new chat
This is the primary reason we've not yet implemented PowerChat. I also agree on Ken Kelly's Team's suggestion - you could do this via webhooks. I can imagine generating at least two webhooks for sales and client support....
Ken Kelly commented
Without a popup, PowerChat is useless. We can't be expected to log-in/log-out and keep an active browser open in order to receive chats. See the Teams suggestion for a better way to handle this. At the very least, give us a pop-up plug-in for windows.