PowerSMS

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Welcome to the PowerSMS section of our Customer Ideas Forum.

The PowerPack tools are designed to help enhance the core capabilities of Dynamics 365, while providing even greater functionality and efficiency. The PowerPack team actively engages and reviews new ideas. We appreciate you taking the time to leave some feedback for our PowerPack team!

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How can we improve PowerSMS?

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  1. A quick win for D365 for Marketing...

    We could dev a custom channel tile for D365 for Marketing (https://docs.microsoft.com/en-us/dynamics365/marketing/developer/configure-tile-custom-channel) byu leveraging PowerSMS - this should be quick and we can add to the AppSource

    2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  2. Sending batch SMS

    Add support for sending an sms message to a marketing list for batch.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  3. Support for WhatsApp

    WhatsApp is very very popular around the globe. Even though Mark Zuckerberg can read and analyse anything sent via WhatsApp it is becoming more popular with businesses every day.

    2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPowerPack Pro (Admin, PowerObjects) responded

    WhatsApp is a very popular application for communicating without a data plan.

    Are you recommending that we integrate WhatsApp as another service provider option with PowerSMS?

  4. PowerSMS for IVR and Voice

    If PowerSMS can trigger an SMS, it can also trigger a voice message or IVR call. CallFire and Twilio both have these linked services, which PowerSMS already has a connector to.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  5. Two-Way SMS

    Currently PowerSMS can only send messages. We would like to have the ability to receive messages inside D365 for response back to the reply.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    Under review  ·  AdminPowerPack Pro (Admin, PowerObjects) responded

    Hey Ken!

    Great suggestion here for PowerSMS.We are reviewing this functionality internally, and we will use your feedback to further understand the use case.

    If there are any updates or information related to this idea we will update this thread accordingly. Please encourage others to vote for this idea!

  6. Sending group SMS

    Consider adding a feature to allow multiple recipients on a single SMS, so as to create a group text (instead of individual messages to each number). This would allow users to create a group whereby all participants receive any responses by any other group members.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    AdminPowerPack Pro (Admin, PowerObjects) responded

    PowerSMS does not have any bulk SMS features. You would have to create a marketing list, add members, then trigger a workflow to send an SMS message to that marketing list.

    We really like this idea. Do you have any suggestions on what the end user experience would look like?

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