PowerSMS

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Welcome to the PowerSMS section of our Customer Ideas Forum.

The PowerPack tools are designed to help enhance the core capabilities of Dynamics 365, while providing even greater functionality and efficiency. The PowerPack team actively engages and reviews new ideas. We appreciate you taking the time to leave some feedback for our PowerPack team!

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How can we improve PowerSMS?

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  1. A quick win for D365 for Marketing...

    We could dev a custom channel tile for D365 for Marketing (https://docs.microsoft.com/en-us/dynamics365/marketing/developer/configure-tile-custom-channel) byu leveraging PowerSMS - this should be quick and we can add to the AppSource

    38 votes

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    Under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →

  2. PowerSMS for IVR and Voice

    If PowerSMS can trigger an SMS, it can also trigger a voice message or IVR call. CallFire and Twilio both have these linked services, which PowerSMS already has a connector to.

    2 votes

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    Under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  3. Sending batch SMS

    Add support for sending an sms message to a marketing list for batch.

    2 votes

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    Current Feature  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  4. Support for WhatsApp

    WhatsApp is very very popular around the globe. Even though Mark Zuckerberg can read and analyse anything sent via WhatsApp it is becoming more popular with businesses every day.

    2 votes

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    Under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  5. Pull in Twilio SMS ID for reporting purposes

    Currently for messages sent from CRM via PowerSMS, the SMS ID (SID) is not included in the entry in the POS SMS entity. However, for inbound SMS the SID is present. Would be ideal to also have SID for outbound SMS for reporting purposes so we can report on deliverability using the Twilio API and joining data sets on SID.

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  6. Alert a SMS has been received!

    Can we have an alert when we received an SMS? Or adjust the owner from PowerUser to the owner of the SMS sent message so that it will show up on the owner's timeline? As is, we have to go check it during the day to know if we have messages out there not being read.

    1 vote

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    Needs More Information  ·  AdminDavid A (PowerPack Pro, PowerObjects) responded

    Hi, Thank you for posting an idea regarding PowerSMS!

    If the regarding is set the inbound SMS message should appear on the account, contact, or lead form.

    Could you please provide further detail as to which timeline you would like this alert or notification of the received SMS message to appear on?

    Thank you!

  7. Two-Way SMS

    Currently PowerSMS can only send messages. We would like to have the ability to receive messages inside D365 for response back to the reply.

    1 vote

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    Under review  ·  AdminPowerPack Pro (Admin, PowerObjects) responded

    Hey Ken!

    Great suggestion here for PowerSMS.We are reviewing this functionality internally, and we will use your feedback to further understand the use case.

    If there are any updates or information related to this idea we will update this thread accordingly. Please encourage others to vote for this idea!

  8. Sending group SMS

    Consider adding a feature to allow multiple recipients on a single SMS, so as to create a group text (instead of individual messages to each number). This would allow users to create a group whereby all participants receive any responses by any other group members.

    1 vote

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    Under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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