Currently PowerSMS can only send messages. We would like to have the ability to receive messages inside D365 for response back to the reply.
Great suggestion here for PowerSMS.We are reviewing this functionality internally, and we will use your feedback to further understand the use case.
If there are any updates or information related to this idea we will update this thread accordingly. Please encourage others to vote for this idea!
Ken Kelly commented
Additionally, we would love the have the ability for all messages be routed back into a chat string combined with the PowerChat window functionality. There would need to be a pop-up plug-in to alert users a SMS reply has been received.