PowerCTI

Welcome to the PowerCTI section of our Customer Ideas Forum. 

The PowerPack tools are designed to help enhance the core capabilities of Dynamics 365, while providing even greater functionality and efficiency. The PowerPack team actively engages and reviews new ideas. We appreciate you taking the time to leave some feedback for our PowerPack team!

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  1. Provide DID or DNIS to show Number Called TO

    Expose in D365 the number the caller called TO - usually referred to as DNIS or DID - helps to track marketing campaigns

    2 votes

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  2. Set regarding on phone call activity record

    When my call center team is answering phone calls we are using the popped phone activity record feature. When a phone call activity is popped, if a related record is found in the system, it should automatically populate the regarding of the phone call activity so the user doesn't have to do it.

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PowerCTI

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