PowerCTI
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Skype is dead, long live Teams!
Allow teams as a telephony provider for using PowerCTI
7 votesHey,
Great idea here! Microsoft has announced that Skype will be integrated with Teams at some point in the future.
https://docs.microsoft.com/en-us/microsoftteams/upgrade-and-coexistence-of-skypeforbusiness-and-teamsOur R&D team has already done some research and proof of concepts with a Beta Teams API. Will provide an update if out team is able to revisit this topic
- PowerPack Team
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Provide DID or DNIS to show Number Called TO
Expose in D365 the number the caller called TO - usually referred to as DNIS or DID - helps to track marketing campaigns
2 votes
AdminPowerPack Pro
(Admin, PowerObjects)
responded
Thanks for reaching out Rich! Can you please provide me with a little more information on how this idea, so i can drive this forward.
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Have incoming call pop open matched record in new UCI
Currently when im using a V9 PowerCTI solution any incoming calls are being popped in the old legacy interface, and not popping records in the new UCI. My call center team is only working in the new UCI so they are unable to access the records. Are there any plans to enhancement this PowerPack so that it can pop records in the new UCI.
2 votesAll of our PowerPacks have V9 versions of the solutions available on our website. The V9 solutions contain UCI components.
One of those components is app aware functionality. When an incoming call is matched a related record should pop open in the new UCI. We will review this request.
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Set regarding on phone call activity record
When my call center team is answering phone calls we are using the popped phone activity record feature. When a phone call activity is popped, if a related record is found in the system, it should automatically populate the regarding of the phone call activity so the user doesn't have to do it.
1 vote
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