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  1. Have incoming call pop open matched record in new UCI

    Currently when im using a V9 PowerCTI solution any incoming calls are being popped in the old legacy interface, and not popping records in the new UCI. My call center team is only working in the new UCI so they are unable to access the records. Are there any plans to enhancement this PowerPack so that it can pop records in the new UCI.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    All of our PowerPacks have V9 versions of the solutions available on our website. The V9 solutions contain UCI components.

    One of those components is app aware functionality. When an incoming call is matched a related record should pop open in the new UCI. We will review this request.

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